{"id":230989,"date":"2020-07-24T10:21:24","date_gmt":"2020-07-24T10:21:24","guid":{"rendered":"https:\/\/rapidmetals.co.uk\/?page_id=230989"},"modified":"2026-03-25T10:46:23","modified_gmt":"2026-03-25T10:46:23","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.rapidmetals.co.uk\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

Please note that this page is updated regularly. If you can\u2019t find the answer to your question here,\u00a0don\u2019t hesitate to get in touch with us<\/strong><\/a>; the trusted metal suppliers are here to help.<\/p>\n<\/div><\/div>

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Do you have a tolerance for cutting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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Yes, although we aim for accuracy where possible we cut to the following tolerances:<\/p>\n

Guillotined sheets (any sheet metal cut to size) have a tolerance of -0\/+2mm<\/p>\n

All other items have a tolerance of -0\/+3mm; please allow for finishing to your desired length.<\/p>\n

If you require a tight tolerance, please get in touch<\/a> with us before, or as soon as you have placed your order and we will do our best to accommodate.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Do you charge for cutting my order to length?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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No, all of our orders are cut the length you require, with no additional cost, simply order the exact lengths and quantities you need and let us do the rest.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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When can I expect to receive\/collect my order?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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For delivery by courier we quote 1-5 working days from when you order and for collections 1-4 working days. We aim to dispatch orders within 1-2 days where possible so you should receive your order in good time. If your order has not arrived in the expected time frame, please contact us<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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What are your delivery\/collection options?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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We offer a number of delivery\/ collection options for your convenience:<\/p>\n

Free delivery<\/strong> is available on orders over \u00a395+VAT, we will select the appropriate courier depending on the size and weight of the parcel.<\/p>\n

Click and Collect for free<\/strong> - you can collect your order from either our Nuneaton or Redditch branches, just select the branch you prefer at the checkout. Please wait to receive an email stating that your order is ready for collection before paying us a visit. Of course, you can contact us<\/a> if your order is urgent, and we will give you a time slot for collection. Our opening hours for collection are Mon - Thurs 8:00am - 5:00pm and Fri 8:00am - 2:00pm. Collection is available on any length, but if you require items to be cut to fit in your vehicle, please order accordingly as we may not be able to cut items while you wait.<\/p>\n

Branch delivery<\/strong> - if your order is over \u00a350 and within a 10 mile radius of either branch, we will deliver your order for free for lengths up to 7500mm. This option will be available at the checkout once you have entered your postcode for addresses that fall within range.<\/p>\n

Courier delivery<\/strong> - We have a number of courier options available depending on the weight and length of your order, who deliver across mainland UK and most islands & highlands. All goods are sent out in good faith but occasionally goods are mis-routed \/ lost or subject to delays that are out of our control. We will not be held responsible or liable for any compensation or any losses, damages, charges or expenses as a result of such delays.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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What are the delivery costs?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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Delivery is free on all orders over \u00a395+VAT. For anything else, the following charges will apply;<\/p>\n

Small Parcel \u00a36+VAT <\/strong>- Items up to 400mm in length and up to 2 kg in weight will be sent with Royal Mail and are usually delivered the next working day after the order has been dispatched.<\/p>\n

Medium Parcel \u00a310+VAT <\/strong>- Items up to 1100mm and up to 20kg in weight will be sent with DHL or DX and are usually delivered the next working day after the order has been dispatched.<\/p>\n

Large Parcel \u00a318+VAT<\/strong> - Items between 1100mm and up to 3000mm in length or over 20kg in weight will be sent with DHL or DX and are usually delivered the next working day after the order has been dispatched.<\/p>\n

Delivery costs to some areas may be more than the standard rates, delivery costs will be calculated at checkout. Please note that we have made every effort to ensure accuracy regarding shipping. If you think there is an issue regarding the quote you receive, please call 02475 095 911<\/a> or email us onlinesales@rapidmetals.co.uk<\/a>, and we will be happy to help.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Can I track my order?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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Yes, once your order has been dispatched, you will receive an email from us to let you know. Then on the delivery day the courier will send you tracking information including a tracking number and E.T.A.<\/p>\n

For Royal Mail orders you can track your parcel here<\/a>.<\/p>\n

For DHL orders you can track your parcel here<\/a>.<\/p>\n

For DX orders you can track your parcel here<\/a>.<\/p>\n

If you are having trouble tracking your parcel or if the parcel has not arrived within 5 working days, please get in touch, call us on 02475 095 911<\/a> or email onlinesales@rapidmetals.co.uk<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Do you offer express delivery?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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No, we don\u2019t have an express shipping option, however if your order is urgent, please contact us<\/a> as soon as possible and we will do our best to accommodate any request for a quick dispatch.<\/p>\n

Most orders are dispatched in 1-2 working days but can take up to the 5 working days quoted to arrive depending on stock levels and order volume.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Where can I collect my order from?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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You can click & collect from either our Nuneaton branch or our Redditch branch, find our address details here<\/a>. Both locations are quickly accessible from motorway networks.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Can you provide material certificates?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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Yes, we can provide a certificate of conformity for all of our products and material\/mill certificates for the majority of them. If having a material\/mill certificate is a requirement, please check with us before you order that it's available by contacting us<\/a>. They won\u2019t be sent automatically so please leave us a note to request them when you place your order.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div>

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Do you keep all items in stock?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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We hold a large volume of stock over over 5000 items but there will be occasions where an item you have ordered is not in stock. We have a trusted network of suppliers and can usually source new stock in 1-2 days. If we are unable to source the item, or it is going to take longer than the quoted delivery time, we will be in touch to offer an extended lead time, alternative product or a full refund.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Can you source products not listed online?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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Yes, you can take a look online at the wide range of materials\/ profiles and sizes we offer, but don\u2019t worry, if you are after something you cannot find online, we can usually source it for you! Whether it's RSJ\u2019s, Tube Clamp, Mesh, Cut Block or something over 3 metres long, there are a host of options available, just send your requirements<\/a> to our team in store and we will be in touch with options and availability in no time!<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Can I speak to someone about my order?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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We hope our FAQ\u2019s have managed to answer your query but if you can\u2019t find the answer you are looking for, please feel free to contact our customer service team on 02475 095 911<\/a> or email onlinesales@rapidmetals.co.uk<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Can I cancel my order?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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We cannot cancel and refund any orders that have already been custom cut to your required lengths. If you have made a mistake on your order, please contact us as soon as possible on 02475 095 911<\/a> or email onlinesales@rapidmetals.co.uk<\/a>, as long as the order has not yet been cut, we may be able to amend the order or cancel and refund it if required. Please see our refund policy<\/a> for full details. Your statutory rights are not affected.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Do you have a minimum order quantity?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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No, you can order as little as 1 item at 10mm length up to full lengths at 7500mm (depending on material options). No need to order a full length when you only want to use a fraction of that for your project! Order as much or as little as you need.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Do you offer large volume discounts?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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Yes! If your order is over \u00a31000 you will qualify for a 10% discount and if your order is over \u00a32000 you will qualify for a 20% discount, offers will be applied automatically at checkout. Discount is only available for online orders.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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Do you sell off cuts?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t<\/i>\n\t\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t\t
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Due to the nature of our business we are sometimes left with off cuts that we can sell at a reduced price, see our special offers page<\/a> for more details to bag yourself a bargain!<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div><\/div>

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Online Order Queries<\/h2>\n
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If you have any queries regarding the site or relating to an order you placed through the website, please get in touch.<\/p>\n

Tel\u00a002476 366888<\/strong><\/a>
\nEmail:\u00a0onlinesales@rapidmetals.co.uk<\/a><\/p>\n <\/div>\n <\/div>\n <\/div><\/div><\/div>

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NEED SOME HELP<\/h2>\n
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If you have any questions about our products or need any help with your order, please contact our friendly experts in our Customer Service team who will be happy to help.<\/p>\n <\/div>\n

<\/div>\n Get in touch<\/a>\n <\/div>\n <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

Please note that this page is updated regularly. If you can\u2019t find the answer to your question here,\u00a0don\u2019t hesitate to get in touch with us; the trusted metal suppliers are here to help. Do you have a tolerance for cutting? Yes, although we aim for accuracy where possible we cut to the following tolerances: Guillotined […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-230989","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQs | Metal Merchants | Rapid Metals<\/title>\n<meta name=\"description\" content=\"Read through our FAQs to find answers to the most recurring questions related to metals and metal products. 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